Privacy Policy

Last Updated: December 2024

CarmenAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QuickBooks management software.

1. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email address, company name)
• QuickBooks authentication tokens
• Usage data and interaction logs with the Software
• Communication preferences

2. QuickBooks Data Access

When you connect CarmenAI to your QuickBooks account, we access:

• Company information
• Transaction data
• Customer and vendor lists
• Chart of accounts
• Other data necessary to execute your natural language commands

We access this data in real-time and only store minimal information necessary for providing our services. We do not permanently store your complete QuickBooks data.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Software
• Process your natural language commands
• Send you technical notices and support messages
• Respond to your comments and questions
• Improve our Software and develop new features
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure OAuth 2.0 implementation for QuickBooks connection

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• With service providers who assist in our operations (under strict confidentiality agreements)

6. Data Retention

We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you disconnect your QuickBooks account, we delete your QuickBooks data from our systems within 30 days.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent at any time
• Export your data

8. Cookies and Tracking

We use essential cookies to maintain your session and provide core functionality. We do not use tracking cookies or third-party analytics that could compromise your privacy.

9. Children's Privacy

Our Software is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our website contact form or at the address provided in our Terms of Service.

By using CarmenAI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.